Refund and Cancellations

Mantomart Refund and Cancellation Policy

 

At Mantomart, we strive to provide a seamless shopping experience for our valued customers. To ensure transparency and clarity, we have outlined our Refund and Cancellation Policy below.
Refund Policy:
1. Product Inspection:
   - Upon receiving your order, please inspect the items for any defects or discrepancies.
   - Notify us within [5] days of receipt if there are any issues.
2. Returns Eligibility:
 We can only accept your return request if,
• You received a broken or damaged product.
• You received a completely different product.
• You contacted us in 5 days after receiving the product.
3. Refund Process:
   - Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   - If approved, your refund will be processed and a credit will be applied to your original method of payment.
4. Shipping Costs:
   - Customers are responsible for return shipping costs unless the return is due to a Mantomart error.
Cancellation Policy:
1. Order Modifications:
   - We understand that plans change. You can modify or cancel your order within [12] hours of placing it.
2. Cancellation Process:
   - You can cancel or modify your order in your account section within 12 hours, after that you won't be able to change your order because of shipping process.
   - Once an order is processed for shipping, it cannot be canceled. However you can always return it, we got your back!
3. Refund for Canceled Orders:
   - If an order is canceled within the stipulated time frame, a full refund will be issued.
Exceptions:
1. Custom or Personalized Items:
   - Unfortunately, we cannot accept returns or provide refunds for custom or personalized items unless they are damaged or defective.
2. Sale Items:
   - Sale items are generally non-refundable unless they arrive damaged or defective.
Contact Us:
If you have any questions or concerns about our Refund and Cancellation Policy, please mail our customer support team at [contact@mantomart.com]. Or you can just click here. We are here to assist you in ensuring a satisfying shopping experience at Mantomart. Thank you for choosing us!