Return Policy
At Mantomart, we value customer satisfaction and strive to provide high-quality products. However, to ensure fairness and transparency, we have implemented a return policy. Please read the following terms carefully before initiating a return:
Acceptable Reasons for Return:
1. Broken or Damaged Product:
We accept returns for products that arrive in a broken or damaged condition. Please notify us immediately upon receipt and provide photographic evidence of the damage.
2. Incorrect Product Received:
If you receive a product that is different from what you ordered, we will gladly accept a return. Please contact us with details and photographic evidence of the discrepancy.
Return Process:
1. Contact within 5 Days:
To be eligible for a return, customers must contact us within 5 days of receiving the product. Any requests made after this period will not be accepted.
2. Proof of Purchase:
Customers must provide proof of purchase, such as an order number or receipt, when initiating a return request.
3. Original Condition:
Returned products must be in their original packaging and in the same condition as when they were received. Products that show signs of use or damage beyond the stated reason for return will not be accepted.
4. Approval Process:
All return requests are subject to approval by our customer service team. We reserve the right to refuse any return that does not meet our criteria or if the return policy is abused.
Non-Returnable Items:
Certain items are not eligible for return unless they arrive in a damaged or defective condition. These include:
- Personalized or customized products
- Perishable goods
- Items marked as final sale or clearance
Refund or Exchange:
Upon approval of a return request, customers may choose between a refund or an exchange for a replacement product of equal value. Refunds will be issued to the original payment method used for the purchase.